jw8 Privacy Policy

This privacy policy ("Policy") applies to all services and operations of the jw8 platform. It has been put in place to ensure the privacy of users' — that is, your — personal information, and to maintain full transparency about how we manage data.

By using our services through the jw8 website, mobile application, or any other digital channel, you are considered to have agreed to all terms of this Policy. Along with this Policy, you are encouraged to read our Terms and Conditions, as both documents together define the relationship between you and jw8.

In this Policy, "personal information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, payment details, and account activity records.

2.1 Information You Provide Directly

Information you provide directly when registering an account:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Payment method details — bKash, Nagad, Rocket, or bank account information
• Messages and complaint details provided when contacting us

2.2 Information Collected Automatically

Information collected automatically while you use the platform:

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Time spent on the platform and pages visited
• Login and logout time records
• Betting and gaming activity history
• Information collected through cookies and similar technologies

2.3 Transaction Information

Full details of deposits, withdrawals, and other financial transactions, including the amount, time, and method of each transaction.

jw8 collects information through the following methods:

1. Registration Form: Information you provide yourself when creating an account.
2. Platform Use: Records of all activity from login to logout.
3. Payment Processing: Information received during transactions via bKash, Nagad, Rocket, or bank transfer.
4. Customer Service Contact: Records of conversations when you contact us via live chat or email.
5. Cookies and Tracking Technology: Through technology used to improve platform performance.
6. Identity Verification Services: Through third-party verification processes when account verification is required.

jw8 uses collected information for the following legitimate purposes:

4.1 Service Operations

• Creating, managing, and securing accounts.
• Processing deposits and withdrawals.
• Correctly delivering bonuses and promotional offers.
• Resolving customer service requests.

4.2 Security and Fraud Prevention

• Detecting unauthorised transactions and account access.
• Helping prevent money laundering and other financial crimes.
• Ensuring the overall security of the platform.

4.3 Service Improvement

• Analysing and improving the user experience.
• Identifying and fixing technical issues on the platform.
• Planning the introduction of new games and features.

4.4 Communication

• Sending important account-related notifications.
• Informing you of promotional information and offers, subject to your consent.
• Sending security alerts and transaction confirmation messages.

jw8 has adopted industry-standard technical measures to keep your personal information secure. All data is transferred via SSL encryption and stored in an encrypted state.

5.1 Security Measures

• SSL/TLS Encryption: All communication between the website and servers is encrypted.
• Firewall Protection: Advanced firewall systems protect servers from external attacks.
• Access Controls: Only authorised staff have access to specific data, and only to the extent required.
• Regular Security Audits: Periodic tests are conducted to identify security vulnerabilities.
• Two-Factor Verification: If suspicious activity is detected, an additional verification process is triggered.

5.2 Data Retention Period

Your information is retained for as long as your account is active and for as long as required to meet applicable legal obligations after the account is closed. Financial transaction records generally need to be kept for a longer period.

jw8 never sells your personal information. However, limited information may be shared in specific circumstances necessary for operating the service:

6.1 Service Providers

Information may be shared with trusted third parties for payment processing, identity verification, and technical support — only the information necessary to provide that specific service. All such partners are required to comply with jw8's strict privacy policy.

6.2 Legal Obligations

Information may be disclosed when required by a valid court order, a request from a government authority, or applicable law.

6.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities in the investigation of money laundering or other financial crimes.

6.4 Business Changes

In the event of a business merger or acquisition, information may be transferred to the new entity after notifying you in advance.

The jw8 platform uses cookies and similar technologies. These technologies play an important role in improving the user experience and keeping the platform secure.

7.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions, keep security features active, and ensure the core functionality of the platform.
• Performance Cookies: Used to analyse how well the platform is working — the data from these cookies is anonymous.
• Preference Cookies: Used to remember your language preference, display settings, and other personal preferences.

7.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, this may limit some features of the platform.

jw8 believes you should have full control over your own information. To that end, the following rights are available to you:

• Right to Know: You can request to know what information jw8 holds about you.
• Right to Correction: If any of your stored information is incorrect, you can request that it be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted — however, this is subject to legal obligations.
• Right to Restrict Processing: In certain cases, you can request that the processing of your information be limited.
• Right to Opt Out of Marketing: You can let us know at any time if you wish to stop receiving promotional communications.
• Data Portability: You can request that certain information be provided in a commonly used format.

To exercise these rights or to learn about our Responsible Gaming policy, please contact our customer service team. After receiving your request, the necessary steps will be taken within a reasonable time.

Identity verification is a necessary process for opening an account and managing financial transactions on the jw8 platform. This process prevents fraud and ensures the security of all users.

9.1 Verification Requirements

For account verification, you may be required to submit a photo of your national ID, passport, or other government-issued identification. Proof of current address and proof of ownership of your payment method may also be requested.

9.2 Protection of Verification Information

All documents submitted for verification are stored in an encrypted state, and only authorised staff can access them for specific required purposes. This information is not shared with anyone outside of those standard purposes.

For more details about our services and policies, please visit the FAQ section.

jw8 is an adults-only platform. All casino and betting activities are available only to persons aged 21 or above.

jw8 does not intentionally collect information from anyone under the age of 21. Date of birth verification is mandatory during account registration. If we are notified that a minor has accidentally created an account, that account and the associated information will be promptly deleted.

jw8 reserves the right to review and update this privacy policy as needed. For any significant changes:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification may be sent to your registered email address.
• When you log in to the platform, you may be asked to agree to the updated policy.

If you continue using the platform after any changes, you will be considered to have agreed to the terms of the updated policy. We therefore recommend visiting this page regularly.